Terms of service

Last updated 10 November 2026

These terms cover your Gloath account (accounts.gloath.com), provided by Gloath Limited, New Zealand. Each Gloath product also has its own terms for using that product. By creating or using an account you agree to these terms.

1. Your account

One account works on every Gloath product. You sign in with a code or link sent to your email address, so keeping that mailbox secure keeps your account secure. You are responsible for activity under your account. Tell us promptly about any unauthorised use. One person per account; you must be old enough to enter a contract where you live.

2. Purchases

• Payments are handled by Stripe. Prices are shown before you pay and may exclude tax, which is added at checkout where it applies.
• Subscriptions are billed in advance, monthly or yearly, and renew automatically until cancelled. Free trials become paid subscriptions unless cancelled before the trial ends.
• You can cancel at any time from your account page or the product's account page. You keep what you paid for until the end of the paid period.
• Some subscriptions cover several products. Buying something that fully includes a subscription you already have sets the older one to end at its next renewal, and we email you when that happens.
• Credits bought separately do not expire. Credits included in a subscription are for that month and, unless the product says otherwise, unused ones expire when the next month starts and when the subscription ends.
• We may change prices with at least 30 days' notice to existing subscribers; changes apply from your next renewal.

3. Refunds

• Subscriptions: a full refund on request within 14 days of your first payment. Renewals are not refunded.
• One-time purchases: refundable within 14 days if unused. A refund removes the access or unused credits the purchase gave.
• Email support@gloath.com from your account's address. Refunds go back to the original payment method.

4. Acceptable use

Do not share accounts or gift codes commercially, attempt to get paid features without paying, interfere with the service, or use it to break the law. We may suspend an account that does, and will tell you why unless the law prevents it.

5. Consumer law

Nothing in these terms limits rights you have under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other consumer laws that cannot be excluded. If you use our products for business purposes, you agree the Consumer Guarantees Act does not apply, to the extent the law allows.

6. Availability and liability

We work to keep sign-in and billing available but do not promise they will be uninterrupted. To the extent the law allows, the service is provided "as is" and our total liability to you is limited to the amount you paid us in the 12 months before the claim.

7. Closing your account

You may ask us to delete your account at any time. Active subscriptions should be cancelled first; deleting an account ends access to paid features on every product.

8. Governing law

These terms are governed by the laws of New Zealand, and the courts of New Zealand have non-exclusive jurisdiction.

9. Contact

support@gloath.com